TERMS AND CONDITIONS

 

PURCHASING AN ITEM

When you have placed your product order through our check out page and have received confirmation of your order, this is to indicate that we have received your order to be processed. It does not indicate at this stage that a contract exists between us. We will inform you of acceptance of the order, and therefore create a contract between us, when we send you the invoice this is normally sent shortly after you have placed your order. We have included this term to protect us in the case that a mistake has been made on the website for pricing, inadvertently under-priced goods, or when we are no longer able to supply you with a particular product for some reason or fulfil your entire order. In the case of any change to your order for pricing or stock we will of course contact you first and establish that both parties are happy before we proceed with the new amended order.

We make every effort we can to make sure that our online stock levels up to date and correct. To ensure this we update the site and stock levels daily. In the event of an error or unforeseen circumstance relating to our stock a full refund is always offered and then you will have the choice to wait for the item to come back into stock or choose an alternative item for the same equivalent value. Please e-mail us at hello@seedsalon.co.uk if you have any queries prior to ordering.

LOYALTY/REFERRAL PROGRAMME

Seed Loyalty/Referral programme enables you to earn points and to redeem those points on certain services.. Points can be redeemed on services never purchased before, points cannot be redeemed against purchase of any retail products and gift cards . Points will be awarded once your appointment bill has been closed and not at time of booking. You can check your Seed points balance at Seed reception with one of our Front of House staff. Each Service Point has a value of five pence when redeemed against a service. 

Points cannot be redeemed on a single blow dry service, or any services priced £30 or under. Loyalty points cannot be used on Kids cuts.

Points cannot be earned to the extent that a purchase is made with redeemed Points. Points have no cash value and expire after 18 months. Points can only be redeemed at the desk within the salon, you cannot redeem points when booking online or via the phone. Points cannot be used as part-payment when using another offer. Redeemed points cannot be used again. In circumstances that redeemed points may need to be refunded, this will be managed internally by Seed Management. Refunded redeemed points will only be refunded at original value and cannot be exchanged for cash. Expired Points cannot be transferred to a new client or redeemed or reinstated. Points can only be earned, held and redeemed as set out in this Agreement. You may earn bonus points in the following way;

  • Creating an account as a new user at our Reception with of of our Front of House staff; 50 points

  • Rebooking your next appointment within 24 hours of your current appointment; 100 points

  • Referring a friend or family, when they complete their first appointment; 150 points 

Any Points obtained or used otherwise than in accordance with this agreement will be invalid and cannot be redeemed. Points are personal to the individual client and cannot be pooled with points earned by another client and redeemed together.

We may, on notifying you, forfeit all accrued Points, and/or suspend your right to collect and/or redeem Points if you are in breach of this Agreement, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us, or if you supply false or misleading information to us.

If you need to change any of the details you provided when you registered, please update your details by contacting our salon via phone. Contact details can be found on our salon page on seedsalon.co.uk. To receive notifications about your Seed Points, you must have opted in to receive marketing emails and SMS notifications.

You should immediately report any fraudulent or unauthorised use of your client portal to our management team using the following email address; hello@seedsalon.co.uk If we agree to re-credit any Points redeemed without your consent, we will aim to issue these within 5 working days.

Seed Salon shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.

Seed Salon reserves the right to amend or waive any provision of this Agreement from time to time and at any time, or to terminate Seed Loyalty/Referral Programme on reasonable notice. You should check this page of the Website from time to time to take note of any changes we make, as they are binding on you from the date that we make them.

This agreement is governed by English Law.

To view our Privacy Policy, click here.

 

PAYMENT SECURITY

 

Credit Card Secure Payment is taken using the Stripe secure server or Paypal. We never see your card details as the page is provided by our 3rd Party banking provider. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 

 

PRIVACY POLICY

 

The privacy policy (the “Privacy Policy”) described below covers the entire Seed Salon website (“the Site,” “website”, “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this website. By visiting and using the website, you accept the practices described in this Privacy Policy.

This policy applies when you visit or surf our website without purchasing any product, when you use our site for purchasing products or when you register with Seed Salon. We collect customer information in an effort to enhance and personalise your shopping experience. This information allows us to communicate with our customers about our products, services and promotions. We are committed to safeguarding the privacy of our website visitors and explain in this policy how we treat your personal information.

 

COLLECTED INFORMATION

 

When you place an order, submit your account information, or participate in Seed Salon promotions or surveys, our website collects your personal information such as your name, email address, shipping and billing address, contact number, and payment information (credit card numbers and banking accounts). We will use your information collected online to process and fulfil your order. Additionally, your email address may be collected at various points within the website (including when you place an order with us) so that we can send you any necessary email messages related to your order, such as order and shipping confirmations and updates.

In addition, we maintain a record of your purchase history, product interests, and other membership details that might enable us to improve your shopping experience. Analytics such as website use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. We understand and recognise that we must maintain and use customer information responsibly.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

You are not required to submit any information to our website. However, without providing the requested information, you may be unable to access certain features on our website, including placing an order and/or logging into any other Seed Salon membership-related services.

 

DISCLOSING PERSONAL INFORMATION

 

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

Seed Salon may also share your personally identifiable and/or your non-personally identifiable information, including your name, address, email address, and any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver you advertising tailored to your interests when you visit certain other websites.  Our advertising partners make the data we provide anonymous.

We will never rent or sell your email address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our website, you do so at your own risk. We are not held responsible for how outside parties collect, use, protect or disclose the information you provide them.

Please let us know if the personal information that we hold about you needs to be corrected or updated by email at hello@seedsalon.co.uk.

 

SECURITY OF PERSONAL INFORMATION

 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All electronic financial transactions entered into through our website will be protected by encryption technology. You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

 

AMENDMENTS

 

We may update this policy from time to time by publishing a new version on our website. You should check this page often to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.

 

COOKIES

 

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the website. Website users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.

 

SITE STATISTICS

 

Web data is collected to monitor user trends on our website. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific website users. In addition, like most websites, our Site may utilise “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve Seed Salon products, services and our overall website experience.

We also contract with a third-party advertising partner to serve ads on our behalf across the Internet and sometimes on this website. They will collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partner, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Additionally, if you wish to opt out of your Seed Salon website activity being tracked in our Analytics system, please use the Google Analytics opt-out tool at https://tools.google.com/dlpage/gaoptout.